TrueCut Insurance
Future Opening: Receptionist/Customer Service Representative
Full Time • Cuyahoga Falls
Responsive recruiter
Replies within 24 hours
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
About the Role:
TrueCut Insurance LLC is seeking a professional, friendly, and organized individual to join our team as a Receptionist / Customer Service Representative. This hybrid role combines front-desk responsibilities with phone and email-based customer service. You’ll be the first point of contact for clients—whether they walk in, call, or email—and play a key role in ensuring smooth communication and a positive client experience.
TrueCut Insurance LLC is seeking a professional, friendly, and organized individual to join our team as a Receptionist / Customer Service Representative. This hybrid role combines front-desk responsibilities with phone and email-based customer service. You’ll be the first point of contact for clients—whether they walk in, call, or email—and play a key role in ensuring smooth communication and a positive client experience.
Key Responsibilities:
- Greet and assist walk-in clients in a friendly, professional manner
- Answer and route phone calls to the appropriate team members
- Process customer payments and provide basic support with policy information
Monitor and manage the help mailbox, assisting customers via email and ensuring their requests are processed in a timely manner
Required Skills & Qualifications:
- 1+ year of phone-based customer service or front desk experience
- Strong verbal communication and phone etiquette
- Professional, welcoming demeanor with a team-oriented attitude
- Excellent organizational skills and attention to detail
- Ability to manage multiple tasks in a fast-paced environment
- Basic computer skills (Microsoft Office, email)
- Ability to work independently and collaboratively
Preferred Qualifications:
- Experience in the insurance industry or professional office setting
- Familiarity with Property & Casualty insurance policies is a plus
Why Join TrueCut Insurance?
- Competitive pay based on experience
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and rotational weekend scheduling
- Supportive, team-driven work culture
- Growth opportunities and hands-on training in the insurance industry
Job Type: Full-time
Pay: $17.50 - $21.00 per hour
Benefits:
- Flexible schedule
Work Location: In person
Compensation: $17.50 - $21.00 per hour
We understand that insurance is about more than just paperwork—it’s about protecting the dreams, families, and businesses of our neighbors. Our agency has built a reputation for integrity and expertise, serving as a trusted advisor in an ever-changing world.
We believe that a successful agency starts with a supported team. We’ve cultivated a professional environment where continuous learning is encouraged and hard work is recognized. Whether you are an experienced agent or looking to break into the industry, we provide the tools, technology, and mentorship you need to become a true expert in the field.
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