TrueCut Insurance
Future Opening: Receptionist/Customer Service Representative
Full Time • Cuyahoga Falls
Responsive recruiter
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
About the Role:
TrueCut Insurance LLC is seeking a professional, friendly, and organized individual to join our team as a Receptionist / Customer Service Representative. This hybrid role combines front-desk responsibilities with phone and email-based customer service. You’ll be the first point of contact for clients—whether they walk in, call, or email—and play a key role in ensuring smooth communication and a positive client experience.
TrueCut Insurance LLC is seeking a professional, friendly, and organized individual to join our team as a Receptionist / Customer Service Representative. This hybrid role combines front-desk responsibilities with phone and email-based customer service. You’ll be the first point of contact for clients—whether they walk in, call, or email—and play a key role in ensuring smooth communication and a positive client experience.
Key Responsibilities:
- Greet and assist walk-in clients in a friendly, professional manner
- Answer and route phone calls to the appropriate team members
- Process customer payments and provide basic support with policy information
Monitor and manage the help mailbox, assisting customers via email and ensuring their requests are processed in a timely manner
Required Skills & Qualifications:
- 1+ year of phone-based customer service or front desk experience
- Strong verbal communication and phone etiquette
- Professional, welcoming demeanor with a team-oriented attitude
- Excellent organizational skills and attention to detail
- Ability to manage multiple tasks in a fast-paced environment
- Basic computer skills (Microsoft Office, email)
- Ability to work independently and collaboratively
Preferred Qualifications:
- Experience in the insurance industry or professional office setting
- Familiarity with Property & Casualty insurance policies is a plus
Why Join TrueCut Insurance?
- Competitive pay based on experience
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and rotational weekend scheduling
- Supportive, team-driven work culture
- Growth opportunities and hands-on training in the insurance industry
Job Type: Full-time
Pay: $17.50 - $21.00 per hour
Benefits:
- Flexible schedule
Work Location: In person
Compensation: $17.50 - $21.00 per hour
(if you already have a resume on Indeed)