Responsive recruiter

Benefits:

401(k)
Competitive salary
Dental insurance
Health insurance
Paid time off
Training & development
Vision insurance

TrueCut Insurance is growing, and we’re looking for a motivated and customer-focused Retention Specialist to join our team and help strengthen customer relationships and reduce cancellations. If you’re great at connecting with people and solving problems, this role is your chance to help customers stay protected while enjoying brilliant rates and flawless service.

Benefits/Perks

Competitive compensation and comprehensive benefits, including health, dental, vision insurance and 401k
Paid time off and a rotational weekend schedule
On-the-job training with opportunities for growth and advancement
Supportive, team-focused work environment

Responsibilities

Contact customers pending cancellation (including underwriting-related) and work to resolve issues
Focus on reinstating canceled policies
Identify and assist at-risk customers before renewal to improve retention
Reach out to clients who complete NPS surveys and address any feedback
Promote programs that increase retention, such as autopay
Report weekly updates on cancellations, reinstatements, and key retention metrics

Qualifications

1+ year of experience in customer service, retention, or insurance preferred
Property & Casualty license or willingness to obtain within 4 months of hire
Strong communication and problem-solving skills
Positive attitude, detail-oriented, and committed to providing excellent service

Compensation: $20.00 - $22.00 per hour

We understand that insurance is about more than just paperwork—it’s about protecting the dreams, families, and businesses of our neighbors. Our agency has built a reputation for integrity and expertise, serving as a trusted advisor in an ever-changing world.

We believe that a successful agency starts with a supported team. We’ve cultivated a professional environment where continuous learning is encouraged and hard work is recognized. Whether you are an experienced agent or looking to break into the industry, we provide the tools, technology, and mentorship you need to become a true expert in the field.

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