TrueCut Insurance
Insurance Call Center Manager (Branch Operations)
Full Time • Las Vegas
Responsive recruiter
Replies within 24 hours
Benefits:
- 401(k)
- Competitive salary
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Training & development
- Vision insurance
TrueCut Insurance, a growing independent insurance agency specializing in Property and Casualty (P&C) insurance, is seeking a dynamic Insurance Call Center Manager to lead our Las Vegas team of 10-14 producers with full accountability for production, service performance, and team culture.
Key Responsibilities:
- Lead, Manage, Hold Others Accountable: Guide the team by fostering a culture of accountability, clear communication, and collaboration.
- Workforce Management: Oversee staffing needs, including scheduling, resource planning, and optimizing workforce productivity.
- Performance Management: Establish performance metrics, conduct reviews, and provide constructive feedback to improve individual and team performance.
- Training/Coaching: Develop and implement training programs to enhance employee skills and drive agency success. Coach team members to achieve their personal and professional growth goals.
- Auditing: Conduct regular audits of policies, procedures, and team activities to ensure compliance and operational excellence.
Qualifications:
- Education & Experience: Bachelor’s degree preferred, with at least 5 years of experience in operations management, preferably in the insurance industry.
- Licensing: Must hold a Property and Casualty License and Life and Health License immediately upon hire.
- Strong leadership, communication, and organizational skills with a proven ability to manage teams and achieve operational goals.
- Experience in training and coaching teams for growth and improvement.
- Knowledge of insurance policies, regulations, and auditing processes is a plus.
Compensation: $85,000.00 - $90,000.00 per year
(if you already have a resume on Indeed)